Annual Survey As a thank you, names from all returned ballots will be entered into two draws for a $150 Gift Certificate of the winner’s choice. *Only one survey per membership will be accepted and all responses received will be kept confidential. Your InformationName* First Last Email* Phone*Survey1. On a scale of 1 to 10 (10 being excellent), how would you rate the overall level of service you receive from your Credit Union?*12345678910Please tell us below how we can improve on the overall member experience.2. On a scale of 1 to 10 (10 being excellent), how well does our fleet of products and services meet your financial service needs?*12345678910Please tell us below of any products or services you feel we are missing.3. I am interested in becoming a Board Member.*YesNo4. Would you, as a member, refer a new member to the Credit Union?*YesNoIf no, what prevents you from referring someone?5. Are you aware that we have an incentive program in place for new membership referrals?*YesNo6. When was the last time we personally contacted you to advise you of a new product, a new service or a special offering?*Less than 6 months6 to 12 months12 to 24 monthsNever7. Preferred method of contact:*MailPhoneE-mailDirect contact with staff8. When we interacted with you to provide information about our products and services, did: (choose applicable boxes)* You leave with the information you needed? You find us to be knowledgeable? You find us to be easily accessible and accommodating? We respond in a timely fashion? None of the above Comments:9. What do you like most about Southwest?*10. What do you least like about Southwest?*11. Please include me on the Southwest Newsletter emailing list. YES 12. We value your opinion, and ask that you share any other comments, concerns, or suggestions in the space provided.